FAQ – Lightingales

Line drawing of two hanging pendant lights on a white background

How can I get in touch with Lightingales?

You can reach us by phone, email, or by visiting our Jandakot showroom. Our team is always happy to help with product enquiries, design advice, or project support.

Can I visit your Jandakot showroom?

Yes, our Jandakot showroom is open Tuesday to Saturday. Here you can experience our lighting in person, explore finishes, and get personalised advice from our team. We are closed Sunday and Monday. Click here for our map and opening times.

Do you offer a Trade Account?

Yes. We partner with designers, builders and architects and offer tailored trade pricing. If you’re in the design industry, get in touch with us to discuss setting up a trade account with our Interior Architect Katelyn. Katelyn runs our trade program
katelyn@lightingales.com.au. Click here to register your interest in partnering with us.

Where are Lightingales products from?

Our collection is carefully curated from a mix of Australian makers and selected international artisans. Each piece is chosen for its craftsmanship, sustainability, and unique design story. We believe in the beauty of small-batch design pieces crafted to last, not mass produced. Every light tells a story, becoming not just a fixture, but a work of art for your home.

Are all of your lighting designs authentic and original?

We personally curate the collection of lighting that Lightingales has on offer, many are handcrafted, small-batch, Australian-made, or sourced from ethical makers overseas.

Do you offer installation?

We don’t install lights ourselves, but we work closely with a network of trusted electricians. We’re happy to recommend someone reliable in your area.

Do you ship Australia-wide?

Yes! We ship across Australia. Local Perth customers can also choose to pick up directly from our Jandakot showroom.

Can I see the lights in person?

Absolutely. Our showroom in Jandakot, Perth is open Tuesday to Saturday. Come in to see and feel the quality of our collections before you buy.

Are your lights sustainable?

Sustainability is at the heart of what we do. We carefully select brands that value longevity, small-batch production, and quality craftsmanship. Many of our lights are made from natural, recyclable, or locally sourced materials.

Can you help me choose lights for my home?

Yes! We offer in-store consultations and also travel to homes in Perth and the South West. Our goal is to help you find the perfect lighting to suit your style, space, and lifestyle.

Do you run sales?

We don’t do big clearance sales because we don’t overbuy stock. Instead, you can trust that the piece you order is curated just for you and will remain timeless, not trend-based.

Line art of three hanging pendant lights on a white background

Do you keep stock or are lights made to order?

We’re a small batch business, which means we don’t carry endless stock. Many of our lights are custom-made or ordered specifically for you. This ensures your lighting is unique and not mass-produced.

How long will my order take?

Lead times vary depending on the brand and whether the piece is custom-made. Many arrive within 2–6 weeks, while specialty or handcrafted lights can take longer. We’ll confirm the estimated timeline when you place your order.

Can I return or exchange my light if I change my mind?

Because many of our lights are made to order, we cannot accept change-of-mind returns. Of course, if your light arrives faulty or damaged, we’ll organise a replacement as quickly as possible.

What forms of payment do you accept?

We accept all major credit cards, EFT/bank transfer, and online payments or cash.

Can I change or cancel my order once it’s placed?

As most of our pieces are made to order or custom-finished, we don’t allow cancellations or change of mind once production has commenced. If you need to discuss your order, please contact us within 24 hours of placing it. Please see our terms and conditions page.

Why is there a lead time for my order to be produced?

Many of our lights are handcrafted in small batches or made to order. Some are also sourced from overseas, which means lead times and freight can vary. While shipping is sometimes outside of our control, this process ensures every piece arrives with the quality and care it deserves.

Line art of two hanging pendant lights on a white background

What shipping information do you require from me?

We’ll need your delivery address, best contact details, and any site access information (e.g., lift access, restricted delivery hours). This helps ensure a smooth delivery.

When should I expect my order to arrive?

Delivery times depend on whether your item is in stock or custom-made. Stocked pieces usually ship within 1–2 weeks, while made-to-order items may take 6–12 weeks depending on the maker. We’ll confirm your estimated lead time at checkout.

What will my shipping costs be?

Shipping costs are calculated based on the size, weight, and delivery location of your order. We’ll provide a full shipping quote before you confirm your purchase.

How will I be notified once my order has been dispatched?

You’ll receive a dispatch confirmation email with tracking details once your order is on its way.

Will all items in my order be delivered together?

Yes correct, we will wait for your whole order to be ready before delivery takes place.

Can I arrange to collect my order directly from your showroom?

Yes, collection from our Jandakot showroom is available. We have a forklift on site, and truck and van access. Just call ahead to organise with our team!

Why do some items require additional production time?

Many of our lights are made to order, handcrafted, or require special finishes. This process takes time but ensures your lighting is unique and made with care.

What should I do if my estimated delivery time has passed?

If your estimated lead time has passed and you haven’t received an update, please contact us directly. We’ll follow up with our suppliers and couriers to provide you with a clear update as soon as possible.

Do you accept returns or exchanges?

Because many of our lights are handcrafted, made to order, or custom-finished, we generally cannot accept returns or exchanges for change of mind. If you have concerns, please contact us and we’ll do our best to assist where possible.

What do I do if my item arrives damaged?

If your order arrives damaged, please notify us within 24 hours of delivery with photographs of the damage. This allows us to quickly work with our suppliers and freight partners to resolve the issue and organise a replacement where applicable.

What if I receive the wrong product?

If you receive an incorrect item, please let us know straight away. We’ll arrange collection of the incorrect piece and ensure the correct product is delivered to you as soon as possible.

Where can I find your Refunds & Returns Policy?

Our full Refunds & Returns Policy is available on our website. We recommend reading it carefully before placing your order, as it outlines our terms around custom pieces, order cancellations, and claims.

How do I make a claim?

To make a claim, please contact us at bec@lightingales.com.au with your order number, photos (if applicable), and a description of the issue. Our team will review your claim and be in touch to guide you through the next steps.

How to find us

4 / 32 Dollier Street, Jandakot

When you see the “No Through Road” sign on Dollier Street — keep going! We’re tucked away right at the very end (promise!).

You’ll find us in a fully refitted warehouse. Look for the main entrance just next door to NJP Electrical Services.

Once you’re inside, you’ll know you’ve made it — the scent of candles will welcome you in.

All you need to know

Everyday questions